When your bank account gets hacked, your bank is supposed to investigate and put that money back. But what if they don't?

  • Under the law, (the Electronic Funds Transfer Act of 1978 - which banks were in favor of so that they could turn your paper money into ones and zeros and make more money for themselves) YOUR BANK is supposed to investigate any hacking incident and put your money back - no matter what.
  • Often the bank makes it right, but if you're here then you might be having a problem...

Here’s four things you HAVE to know:

  1. Once they’ve denied you, that’s it. More disputes won’t change it.
  2. Make sure that your dispute is in writing, is detailed, and that you can prove later that they got it.
  3. Unfair denials happen all the time because banks don’t have big investigation departments. (Too expensive)
  4. You can get an attorney to represent you for no out-of-pocket expense, but you have to act quickly.

Bottom line:

You just need to stop believing your bank's B.S. (it was NOT your authorized device, etc.), stop beating your head against their endless "customer service" departments, and get a free attorney consultation. Soon.

Fraud losses by payment method

Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.